Account & security
Sign-in, identity checks and protecting your profile.
HELP CENTER
How can we help?
Find answers, explore guides or discover how official support will work as PayConnecX approaches launch.
Payments & transfers
Planned wallet transfers, statuses and reversals.
Airtime & data
Mobile top-up and data purchase guidance.
Bills & utilities
Electricity, TV and supported bill categories.
Rewards & offers
Planned Xtra Rewards information and eligibility guidance.
Business support
Collections, payouts, reporting and future APIs.
POPULAR TOPICS
Start with the essentials.
How to verify your account
How to protect your PIN
Understanding payment status
Transaction limits and availability
Contacting verified support
Still need help?
Email our support team and we'll help point you in the right direction.
FREQUENTLY ASKED QUESTIONS
Good questions. Clear answers.
Is PayConnecX available to use today?+
This is a prelaunch product overview. Financial services will become available only after applicable technical, operational, partner and regulatory requirements are met.
Can I download the PayConnecX app?+
Not yet. Official store links will be added after the app is approved and released.
How can I contact the support team?+
Email us at [email protected]. Never include passwords, PINs, one-time codes or other confidential credentials.
Can businesses integrate with the APIs?+
A developer and merchant integration experience is being prepared. Public access details will follow readiness checks.